Efren Alvarez Galapon
Manager, Corporate Qualtiy, Health & Safety, Environment
Mobile Business Company Ltd. (MBUZZ)
Riyadh, Saudi Arabia
Mobile: +966 54 805 46 15
Email: firstname.lastname@example.org email@example.com
As I write this article, our internal quality audit team is in the middle of planned and scheduled internal quality audits of 92 projects and 11 business processes. Why is quality audit mandatory in an organization that has an established quality management system?
This article illustrates the function of quality audit in project management.
One of the “project management areas” of the PMBOK Guide is “Project Quality Management” (1). It has three sections, namely: quality plan, quality assurance, and quality control. Quality audit is under “quality assurance.”
Let’s lay out some relevant definition of terms. Foremost is “Quality” which is defined as the “degree to which a set of inherent characteristics fulfills requirements” (2). What is referred to here is “something”—say, that which is produced or has been produced like a product or service—that has characteristics either “inherent” (e.g., the natural sweetness of an orange juice) or “assigned” (e.g., artificial food coloring added to a juice drink). A particular product (e.g., an engineering drawing) or a service (e.g., haircut) has certain “characteristics” that may or may not fulfill (or satisfy) a requirement (or expectation).