KPIs, Performance Measures, and Scoreboards in Project Management

KPIs Peformance Measures and Scoreboards in Project Management

PMI AGC Gulf Magazine March 2010

Philips views an enterprise as having two major classifications of assets: “tangible” (e.g., buildings, cash, etc.) and “intangible” (termed as “intellectual capital”)–having three sub-classifications: “customer capital,” “human capital” (the “capabilities of individuals to provide solutions to customers”), and “structural capital” (the “organizational capabilities to meet market requirements”).

ISO’s quality management system (QMS) is said to be “organization-” and “TQM-based” management system. In its simplest term, TQM covers everybody in an organization from the top man to the bottom where the “utility” personnel and drivers are found in the hierarchy.

One Response to KPIs, Performance Measures, and Scoreboards in Project Management

  1. Pingback: KPIs, Performance Measures, and Scoreboards in Project Management | Industrial / Organizational Dynamics

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