In late 1995, during the peak of mass recruitment of personnel for a US$ 4 Billion+ mega telecom project in Saudi Arabia, the two assistants of the International Human Resource (IHR) department went on leave on the same day. The department practically stood still for a day and everyone was helpless because only the two assistants were knowledgeable about the full operations of IHR.
The lesson learned: document your procedures.
This article illustrates the significance and essence of knowing, learning and understanding to individuals and organizations using a simple yet powerful model— the continuum of understanding. . .